Quality command center

See how the team is performing this week and where coaching is needed.

Calls Reviewed01

0

Reviewed calls in selected week

Quality ScoreQA

0%

Weighted team QA average

Booking RateBK

0%

Calls saved as booked

Call EfficiencyWO

0%

No work orders reviewed yet

Agent performance

Weekly ranking by weighted quality score

Team quality categories

Average score by QA dimension

Review a call

Upload the recording, identify the call, evaluate the agent, and save the performance record.

1Call informationRequired details

Call date

Agent

Reference type

Job # / Incoming Call ID

Language

Call type

Service

Booked?

City

Outcome

2Call recordingTemporary processing only

The recording is used only to transcribe and score this review. After processing, the audio is deleted and the full transcript is not stored.

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Call recording

MP3, M4A, WAV, OGG, WEBM or MP4. Up to 20 MB.

Reports

Operational trends from saved QA records, separated so each report loads only when you open it.

Reports reflect saved QA review records. A Viewer account only receives its linked agent's data.

Weekly performance

Compare agents across booking, overall quality, customer-data accuracy, and individual QA categories.

Team QA

0%

Booking Rate

0%

Calls Reviewed

0

Call Efficiency

0%

Agent scorecard

Percentages reflect saved reviews for the selected week.

Call history

Review saved QA records and reopen detailed feedback.

Manager settings

Manage agents, privacy, AI status and system connections.

Agents

Names available in reviews and weekly scorecards.

Privacy & AI usage

Audio is temporary; only historical performance data is retained.

Privacy rule: audio is deleted after processing, the full transcript is not saved, and customer phone/email/address are not kept in the historical database.

System

Cloudflare, Deepgram and Workers AI configuration status.

Manager permissions

Your manager role has expanded controls.

Manager: review calls, edit agent roster, view all history, delete QA reviews, manage users, change retention settings, run cleanup and open the database.

QA agent: review calls and see performance/history, but cannot change administration settings.

Viewer: read-only dashboard, weekly performance and history.

Users & access

Create staff logins and control what each person can change.

Call quality with evidence, not guesswork.

Sign in

Create manager account

Quality command center

Agent performance

Team quality categories

Review a call

Quality evaluation

Reports

Weekly performance

Agent scorecard

Call history

Manager settings

Agents

Privacy & AI usage

System

Manager permissions

Users & access

New user

Call quality with evidence, not guesswork.

Sign in

Create manager account

Quality command center

Agent performance

Team quality categories

Review a call

Quality evaluation

Reports

Weekly performance

Agent scorecard

Call history

Manager settings

Agents

Privacy & AI usage

System

Manager permissions

Users & access

New user

Call detail